In the dynamic world of collision repair, achieving double-digit net profitability is an aspiration many harbor but often find elusive. However, for Wayne Zaloum at Napier Collision Repair Centre in New Zealand, the journey toward profitability wasn’t just about numbers; it was about transforming the very fabric of his shop’s culture and operational systems.
Wayne recognized the need to lead his shop in a way that marries profitability with a healthy work environment. For him, success wasn’t just measured in dollars; it was also about fostering a workplace that values its employees and avoids the pitfalls of micromanagement.
Turning his vision into reality
Wayne invested not only money but time and effort into key areas—infrastructure, equipment, and systems. One standout component of this transformative journey was the adoption of Planning Plus Software, a decision that would redefine how his shop operates.
The introduction of a planning board in the workshop marked a revolutionary shift. In management meetings, the sentiment echoed, “How did we work without this before?” The conventional whiteboards, although functional, lacked the depth required for effective management. The Planning Plus planning board became the hub where every detail, from labor hours to task specifics, was accessible at a glance.
This change wasn’t just about convenience; it was about saving crucial time and energy. The planning board eliminated the need for team members, including Wayne, to run around explaining job requirements. Everything needed for efficient decision-making was right there on the board.
Reshaping the shops culture
But Wayne’s transformation journey extended beyond the physical aspects of the shop. He recognized that to create lasting change, he needed to reshape the shop’s culture. This involved a shift in the mindset of his staff. Those resistant to change were encouraged to find opportunities elsewhere, creating room for improvement and a more positive workplace.
Wayne wasn’t just filling labor gaps; he was actively seeking and employing exceptional talent aligned with the shop’s values. New team members were introduced to the planning board and the philosophy that underpins the business. This shift in culture emphasized commitment, concern for others, and a shared vision, making management more straightforward and less stressful.
When Wayne began his journey, the intricacies of profitability were not on his radar. His initial belief in hard work, long hours, and charging it out was the norm. However, the reality check came swiftly. Seeking support from Gavin McGahey and the Planning Plus team became the pivotal move that reshaped Wayne’s perspective on profitability.
Embracing the shift in mindset
Wayne’s success story isn’t just about receiving support; it’s a testament to actively embracing a shift in mindset. The change in belief around what is possible in terms of profitability has paid dividends since day one. Wayne Zaloum’s shop is not just a profitable venture; it’s a testament to the transformative power of working smarter, not harder.